Test if Telehealth works on my device

What you need

You need:

Reliable internet, either data or Wi-Fi

1

AND

A smart device, computer or laptop with a working camera, microphone, and speakers/audio

2

If you do not have what you need, please contact the clinic to discuss other appointment options.

If you have what you need to connect, please test your device below.

Test my internet speed

Queensland Health provides an internet speed tester to help you to check if you can have a videocall with your healthcare provider.

Test your internet speed with My Speed Check.

Test my device

Use the device you plan to use for your appointment.

Test from the place you will be on the day of your appointment.

Click on the link below

Test this device

OR

Scan this QR Code

If prompted, please enter your name and allow your camera and microphone.

Screenshot of the Welcome to Teleheath pop-up window

Screen shot to the Allow access to camera and microphone pop-up window

When you connect to the test site, follow the instructions.

The test is successful if you can:

Clearly see yourself

Clearly hear yourself

If you were not able to see or hear yourself during the test call, please contact our technical support team on 1800 066 888 (Monday – Friday 7:45am – 5:00pm)

If the technical support team cannot resolve your issue, please contact the clinic to talk about other appointment options.

Technical support

For technical issues call the eHealth Technical Support Team on:

1800 066 888
Monday – Friday 7:45am – 5:00pm