If a patient cannot connect from their home or a local public hospital, or it is the patients, or healthcare professionals preference to be supported by their usual primary healthcare team we may ask you to facilitate a telehealth connection. As with patients connecting from their home you will also need a suitable device to connect.
Prior to a telehealth appointment our staff will work with you to find a mutually suitable date and time and will discuss any specific needs to support the consultation. Once these details have been organised, we will send an email to you with the connection and appointment details. We will advise the patient of the appointment date, time, and location.
To connect
- Access the Queensland Health telehealth portal. (This website can be saved to your computer desktop or device home screens for ease of access for your team.)
- Enter your clinic name e.g., ABC Medical – patient name when prompted and select the ‘Click to Make Call’ button.
- Select ‘Allow’ to access your camera and microphone. If asked for a pin, you do not need one, just click ‘Join.’.
- Enter the six-digit dial number from your email or SMS and select the green camera button to connect
- You will be connected to the clinic.
We are mindful that you also have a busy clinic, we try our best to run on time, however sometimes there are delays.
Additional user guides/instructions
Frequently Asked Questions (FAQs)
We have made it simple so more patients can do telehealth (video calls). When you receive an email, please follow all the steps. You can ask a support person to assist you. If you need help (1800 066 888 – Mon-Fri 7:45am – 5:00pm).
If the technical support team are unable to help you, please contact the clinic to discuss appointment options.
No, although it is alike, this is an approved Queensland Health platform for use in a clinical setting.
No, you need to use the Queensland Health approved platform as it is secure.
Yes, you can connect from anywhere with internet and a device.
Please remember, the appointment will be in Queensland time.
Some countries have internet restrictions, please complete a test call before the appointment to make sure you can connect.
Some clinics will display an expected wait time on their welcome screen, if you are waiting longer than this, please contact the clinic.
If there is no wait time stated. Please contact the clinic if there is a delay longer than 15 minutes.
Most clinics have set appointment times, however sometimes there are delays. Please contact the clinic if you have any questions.
Yes. The Queensland Health Telehealth Portal and Virtual Clinic offers an easy, safe, and secure way to video call with your health professional.
Yes, this is a web-based platform and needs internet access. A 15-minute connection will use approximately 130 – 200 megabytes of data.
Technical support
For technical issues call the eHealth Technical Support Team on:
- 1800 066 888
- Monday – Friday 7:45am – 5:00pm