Test if Telehealth works on my device (Easy Read)2024-11-14T09:02:09+10:00

Test if Telehealth works on my device (Easy Read)

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    What you need

    You need:

    1

    Reliable internet, either data or Wi-Fi

    AND

    2
    Devices for telehealth

    A smart device, computer or laptop with a working camera, microphone, and speakers/audio

    No telehealth device

    If you do not have what you need, please contact the clinic to discuss other appointment options.

    If you have what you need to connect, please test your device below.

    Test my internet speed

    Internet speed test screenshot

    We have a tool to help you check if you can have a videocall with your healthcare provider.

    Test your internet speed with My Speed Check.

    Test my device

    Older man sitting in from of computer

    Use the phone or computer you are going to use for your appointment.

    Test it from the place you will be on the day of your appointment.

    If you have a headphones or earphones use them to get clear sound. Connect your headphones before your appointment or test call.

    Click on the link below

    Test this device

    OR

    Scan this QR Code

    Screenshot of the Welcome to Teleheath pop-up window

    If you are asked, enter your name.

    Screen shot to the Allow access to camera and microphone pop-up window

    Also allow your camera and microphone.

    Telehealth screen with a tick

    When you connect to the test site, follow the instructions.

    The test is successful if you can:

    Clearly see yourself

    Telehealth screen with indicators for speaker and microphone

    Clearly hear yourself

    If you were not able to see or hear yourself during the test call, please contact our technical support team on 1800 066 888 (Monday – Friday 7:45am – 5:00pm)

    If the technical support team cannot help you, please contact the clinic to talk about other appointment options.

    Person on phone to technical help person

    Technical help

    For technical issues call the eHealth Technical Support Team on:

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