The People Leader Essentials Hub is a one-stop-shop for line managers where you’ll find essential resources, tools, and guidance to effectively support your teams. From navigating HR and finance processes to developing leadership capability, everything you need to lead with confidence is just a few clicks away.
Manager Support VIDCAST
27-02-23
Chief People & Culture Officer Kristal Lowe and General Manager People & Culture Hannah Reed talk about support for managers including a new manager orientation program.
24 mins 52 secs
Employment
Employee lifecycle
- Establishmenthow to manage your work unit establishment.
- Recruitmentfind the tools, guidance, and resources you need to recruit and onboard new employees.
- Conversionsmanage non-permanent employee reviews and conversion processes.
- Team rosterscreate, maintain, and manage your team’s roster.
- Attendance variations
- Succession planning
- Separations/Leaving MN
Employment conditions and resources
- Awards and agreements
- Delegationsunderstand your delegated authorities and responsibilities.
- Directives
- Employment conditions
- HR Policy Index
- P&C policies and procedures
- Pay, leave & benefits
- Payroll & rostering forms (PARIS)
- Metro North Templatesfind approved templates to support workforce-related activities.
Finance and procurement
Finance
- How to manage costing
- Financial delegationsUnderstand your financial decision-making authorities and responsibilities.
- Financial management practice manualAccess Metro North’s documented financial policies.
- Business Planning FrameworkHow to best allocate your resources to meet service needs.
- Financial forms and factsheets
- S/4HANASee also S4HANA Knowledge BankGuides, training, and support resources for S/4HANA.
- Corporate Card – ExpenseMe ProHow to manage your corporate card.
Procurement
- Procurement and Contract management Learn about your responsibilities in procurement and contract management.
- Metro North Procurement ServicesAccess procurement advice, services, and support
- Simple procurementHow to undertake your own procurement activities for purchases less than $5,000.
- Procurement Templates
Systems and reporting
Systems
- Digital Health SystemsExplore Metro North’s HR, finance, clinical, and information systems.
- Access ManagerRequest and manage staff access to IT systems.
- myHR
- myHR knowledge bankFind guides and support for using myHR Manager Self Service.
- TMSComplete, track, and record mandatory training and learning activities.
- SpringboardManage recruitment activities through the online recruitment platform.
- Internal CommunicationsAccess tools and guidance for communicating with internal audiences, including how to add or remove employees from email distribution lists and locating up to date templates.
Reporting
- ReportingYour guide to running, accessing, or interpreting reports.
- Line Manager DashboardMake data-driven decisions through accessible and up-to date staff and position metrics.
- P&C Reporting PortalAccess workforce dashboards and people-related reporting.
- P&C Reporting RequestSubmit a request to access workforce data.
- Data insights hub and QHERS
- RiskmanManage and report incidents, risks, and consumer feedback.
- Line Manager DashboardMake data-driven decisions through accessible and up-to date staff and position metrics.
Learning and capability development
For staff
- Mandatory Training Ensure your new and existing staff are up to date with legislative and mandatory training requirements.
- Training calendar Browse upcoming learning and development opportunities.
- iLearn Access online learning, resources, and professional development opportunities.
- Metro North Wellbeing Training Programs Support wellbeing through targeted training programs.
- Staff Development Workshops A curated serious of workshops to enhance skills and knowledge base.
- Clinical Skills Development Service Training, education, and products that enhance clinical performance and improve patient outcomes.
- Metro North Mentoring Program Connect staff with mentoring opportunities to support professional growth.
- Metro North Coaching Program Build coaching skills and support meaningful workplace conversations.
For line managers
- Metro North Leadership Program Strengthen your leadership capability through targeted development programs.
- Leadership development Ensure you have the knowledge and experience to be effective in your leadership role.
- Manager Micro Skills Key information on how Metro North Health operates and practical advice on how to model and act.
- The Aboriginal and Torres Strait Islander Leadership program Support leadership development for Aboriginal and Torres Strait Islander employees.
- HR Fundamentals Build confidence in managing people through practical HR education sessions.
- Recruitment Fundamentals Learn the essentials of effective and compliant recruitment.
Leader-led values-based team culture improvement activities and workshops
Health, safety, and wellbeing
Culture and Wellbeing
- Peer Responder ProgramEncourage your staff to both access and become Peer Responders.
- Flexible Work ArrangementsExplore flexible work options for you and your team.
- Domestic and Family ViolenceBuild a safe workplace that better recognises and responds to violence against women and family violence.
- Support servicesConnect employees with wellbeing and support services.
- Diversity, Equity and InclusionHow to foster a workplace where all employees feel valued, respected, and included.
- Health Equity As a leader you need to be across the Health Equity strategy and how your team contributes to the commitments.
- Employee engagement How to increase employee engagement and enhance your team’s capabilities.
- Tools and resources Access practical tools and resources designed to support both personal growth and team connection.
- Values in Action Learn how to model Metro North’s values in everyday leadership.
- Bullying and Harassment How to promote respectful behaviours and address inappropriate conduct.
- Our Metro North – Stronger Teams, Better Care Information and tools to boost organisational culture—improving processes and supporting staff to do their best work.
- Have Your Say staff survey Find out more about Metro North’s biennial all staff survey and visit the Managers Toolkit page for leader support.
- Stop Racism. It Starts with Me Find information on reporting racism, the anti-racism campaign and resources for staff and community.
Health and Safety
- Health and Safety Understand your obligations in accordance with health and safety legislation and access resources and support from the Workplace Health and Safety (WHS) team.
- Clinical Incident Management How to identify, report, and analyse clinical incidents.
- Fatigue: how to manage the risks associated with fatigue.
- Risk management Work with the Health and Safety Unit to provide solutions and tools to support injury prevention strategies.
- Workplace rehabilitation & return to work How to support workplace rehabilitation and return to work management.
Supporting performance
- Performance Development Plan How to facilitate productive discussions with employees about performance and development.
- Positive Performance Management How to support your team to succeed.
- Giving feedback How to provide positive, constructive, or developmental feedback.
- Unplanned leave Information, tools and resources to help you address unplanned leave proactively and fairly.
- Addressing underperformance How to recognise and address performance concerns early and effectively.
- Performance Improvement Plan (PIP) How to support employees who are not meeting the expected standards of their role.
- Guides to resolving workplace concerns:
- Raising a workplace complaint or grievance: Employee Guide (PDF 196 kB)
- Resolving Workplace Concerns: Manager Guide (PDF 229 kB)
- Receiving a workplace complaint or grievance: Employee Guide (PDF 190 kB)
- Ethics and Conduct
- Code of Conduct
- Ethical Standards Unit
- Conflicts of interest How to declare, manage, monitor and record conflicts of interest.
- Respect@Work Preventing and responding to workplace sexual harassment, sexism, and racism