Staff Extranet / Culture, engagement and wellbeing / Values in Action / Integrity
Integrity2026-02-19T15:17:49+10:00

Integrity

We are honest, equitable and accountable in our actions, consistently following through on our commitments.

What is integrity

Integrity at Metro North Health is about doing the right thing, even when no one is watching. It is reflected through honesty, fairness, and transparency, and through decisions and actions that build trust and credibility across our teams, services, and community.

During the 2025 Have Your Say Survey, staff selected the following definition as the one that best reflects what integrity means at Metro North Health:

“We are honest, equitable and accountable in our actions, consistently following through on our commitments.”

This shared understanding guides how integrity is experienced in our work, our relationships and our leadership.

How we bring integrity to life at Metro North Health

Integrity is reflected in how we make decisions, uphold standards, follow through on commitments, and act in ways that are fair, ethical, and transparent.

The examples below illustrate how integrity often shows up in everyday work across Metro North Health.

Integrity can be seen through everyday actions and choices that build trust, support fairness, and uphold ethical practice.

This can include:

  1. Acting with honesty, fairness, and transparency
    • Communicating openly and truthfully, even in challenging situations
    • Treating people equitably, considering diverse needs and circumstances
    • Making decisions transparently and explaining reasoning where appropriate
  2. Upholding ethical, legal, and professional standards
    • Working in line with policies, legislation, and codes of conduct
    • Handling information responsibly and maintaining confidentiality
    • Speaking up when safety, fairness, or trust may be compromised
  3. Demonstrating reliability and accountability
    • Following through on commitments and honouring agreements
    • Acknowledging mistakes, taking responsibility, and seeking to put things right
    • Making decisions guided by principles, evidence, and fairness

Integrity is often visible through consistent actions that promote trust, fairness, and safe, high-quality care.

Across Metro North Health, this may include examples such as:

In day-to-day work

  • Being honest about workloads, timelines, and capability
  • Making decisions that are fair, transparent, and evidence informed
  • Admitting mistakes early and taking steps to correct them
  • Respecting confidential information and using it appropriately
  • Raising concerns when actions or decisions may risk safety, fairness, or care standards
  • Ensuring actions align with words, values, and commitments, especially under pressure

Within teams

  • Encouraging open discussion about risks, issues, and ethical challenges
  • Supporting colleagues to speak up safely, without fear of blame or retaliation
  • Holding one another accountable for commitments and shared expectations
  • Making decisions together using data, evidence, and equitable consideration
  • Being transparent about workload, priorities, and performance
  • Allocating work respectfully and recognising contributions fairly

In patient and community care

  • Being transparent about care processes, options, and limitations
  • Providing clear, accurate information and checking understanding
  • Ensuring informed consent is obtained respectfully and ethically
  • Acting promptly and openly when mistakes or safety concerns arise
  • Treating all patients equitably, regardless of background, identity, or circumstances
  • Upholding professionalism in every interaction

Metro North Health supports integrity through systems, policies, and initiatives that strengthen ethical conduct, accountability, and trust.

  1. Upholding the Code of Conduct

Integrity and impartiality are key principles of the Code of Conduct for the Queensland Public Service, guiding ethical decision-making and professional relationships across Metro North Health.

  1. Fostering flexible and accountable workplaces

Flexible working arrangements are supported through mutual trust, responsibility, and fairness, enabling balanced and accountable ways of working.

  1. Embedding racial equity

Through the Health Equity Strategy, racial equity is embedded across the Values in Action Framework, reinforcing ethical, inclusive, and fair practices.

  1. Championing ethical behaviour

The Ethical Standards Unit provides safe and confidential avenues to raise concerns, supporting transparency, accountability, and trust.

  1. Growing an inclusive workforce

Recruitment initiatives, including Aboriginal and Torres Strait Islander cadetships and targeted tools, remove barriers and support equity and inclusion.

  1. Creating safe workplaces

Respect@Work initiatives reflect our commitment to eliminating workplace sexual harassment and promoting dignity and fairness.

  1. Leading with accountability

Metro North’s Performance and Accountability Framework brings integrity to life by setting clear expectations, accountabilities, and governance structures that support fair, transparent decision making and continuous improvement across the organisation.

  1. Modelling integrity through leadership

The Leadership in Action principle Model the Way supports ethical, transparent, and consistent leadership.

  1. Investing in ethical capability

The Ethical Standards Unit provides training that supports staff to understand their obligations, navigate ethical dilemmas, and make sound, accountable decisions

  1. Aligning actions with development goals

Performance development plans (PDPs) support reflection, accountability, and follow-through on professional commitments and growth.

Integrity in action

Integrity is lived across Metro North every day – from clinicians raising safety concerns, to staff supporting colleagues with fairness, to leaders modelling transparency and accountability.

Supporting tools and resources

Activities and development opportunities

Additional information

Promotional material

Supporting documents

Staff support

Last updated 19 February 2026
© The State of Queensland (Metro North Health) 2026