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Working virtually > Training and support
Training and support
To assist staff with gaining a better understanding of how to use different technologies to support them to provide virtual care or to work remotely, video training sessions are provided on a range of topics.
Working remotely
Watch the training sessions below to improve how you work remotely.
You can view the videos on the training topics below:
Full Video
Adding members
Adding channels
Creating a team
Post in Teams
Basic file management
This covers useful tips and tricks for working collaboratively, running meetings and communicating in Teams.
You can view the videos on the training topics:
View the full video
Manage your personal settings
Sharing content
Creating a private channel
Chats and Posts
To improve how you work remotely visit the Office 365 website for more information
Virtual care
Before watching Virtual appointments in Microsoft Teams, make sure you have watched Microsoft Teams basic (fundamentals).
Before providing a virtual appointment via Telehealth Virtual Clinic (TVC), please refer to the following link for a short instructional video and user guides.
Virtual Care | Telehealth | Metro North Health
TVC is accessible while working from home (WFH) with any of the following WFH solutions:
- MyVPN
- My Apps
- Follow Me Desktop
Please also see attached a quick reference guide on how to use the TVC with each of the three options.
For technical support related to Telehealth, please contact the Telehealth Service Desk on 1800 066 888 or TelehealthServiceDesk@health.qld.gov.au
If you do not have access to a Telehealth Virtual Clinic, please contact your local Telehealth Team:
- RBWHTelehealth@health.qld.gov.au (Staff working for RBWH)
- MNHHSTelehealthServices@health.qld.gov.au (Staff working elsewhere in MNHHS)
Find out what a virtual appointment looks like using Microsoft Teams.
View the Full Video
Using FaceTime to consult with a patient while ensuring your privacy is protected.
View the Full Video
Training support
The Digital COVID-19 Command Centre DC3 provides support to Metro North staff for digital systems and hardware not supported by eHealth Queensland. This includes supporting staff working from home, virtual wards, virtual clinics and other initiatives introduced to respond to the COVID-19 pandemic.
Call: 1800 198 175