What is: Metro North Health
Find out more about who we are, what we aim to achieve and how we work.
Contents
Overview
Metro North Health is the largest of 16 hospital and health services in Queensland. We collaborate with healthcare partners to deliver services to over one million people north of Brisbane. We offer services across all major health specialities including medicine, surgery, mental health, cancer care, trauma, womens’, children and newborn care, and more than 30 sub-specialities. Our services extend to rural, regional and tertiary hospitals, community health, oral health and public health and include a wide range of clinical support and non-clinical services. Our diverse health service offers a variety of rewarding career paths and opportunities.
We’re committed to delivering excellent patient-centred care and high-quality services. Our passion for people is reflected in our values and in the way we work every day. We expect our staff and volunteers to put people first and to translate our values into action by providing relevant and efficient care that responds to patients’ needs and wishes. In turn, we support and nurture our team members so that they can provide the best possible care to patients.
What’s a Hospital and Health Service (HHS)?
A Hospital and Health Service is a legal entity responsible for providing health services. Metro North Health was established in 2012 as an independent statutory body. It’s overseen by a local Hospital and Health Board under the Hospital and Health Boards Act 2011 (Qld).
About Metro North Health
Our catchment
Metro North Health covers more than 4,000 square kilometres and extends from the Brisbane River to north of Kilcoy.
Our services
- The Royal Brisbane and Women’s Hospital (RBWH) and The Prince Charles Hospital (TPCH): tertiary/quaternary referral facilities, providing advanced levels of healthcare which are highly specialised, such as heart and lung transplantation, genetic health and burns treatment.
- Redcliffe Hospital and Caboolture Hospital: major community hospitals providing a comprehensive range of services across the care continuum.
- Kilcoy Hospital: a regional community hospital.
- Mental Health, Community and Oral Health services: provided from many sites including hospitals, community health centres, residential and extended care facilities and mobile service teams.
- Surgical Treatment and Rehabilitation Service (STARS) is a specialist public rehabilitation and surgical service which provides individualised care and exceptional health outcomes now and into the future.
- A dedicated Public Health Unit focused on preventing disease, illness and injury and promoting health and wellbeing across the community.
- Woodford Correctional Centre: provides offender health services.
Our people
As at 30 June 2020, we employed 16,818 full time staff. Our separation rate for 2019-20 was 4.76 per cent. This rate measures the percentage of employees who left the organisation during the reporting period.
Our budget
In the 2020-2021 financial year we had an operating budget of $3.211 billion, which was an increase of $161.8 million (or 5.31%) from the previous year.
Our strategic direction
Our strategy is to deliver responsive, integrated, connected and quality frontline services to strengthen public health care for the people and communities we serve. We support equity of access and health outcomes for all, particularly those most at risk of poor outcomes. We measure quality according to an individual’s experience of their care, and that of their family and support networks. We maintain a focus on people in order to continue improving our patients’ experience, to support and develop our staff and to work with our partners to better connect care and improve outcomes. We put our values into action.
Our vision, purpose and values
Vision and purpose
Our vision is:
- excellent healthcare
- working together
- strong and healthy communities.
Our purpose is to deliver services informed by research and innovation to improve the health outcomes of our community, together with the community and our partners.
Values
The Metro North Health Strategic Plan comprises five values:
- respect
- teamwork
- compassion
- high performance
These values reflect the Queensland Government values:
- customers first
- ideas into action
- unleash potential
- be courageous
- empower people.
Priorities
Our Strategic Plan has four key objectives:
- to always put people first
- to improve health equity, access, quality, safety and health outcomes
- to deliver value-based health services through a culture of research, education, learning and innovation
- to be accountable for the delivery of sustainable services, high performance and excellent patient outcomes.
The Metro North Health Service Strategy 2021-2026 outlines our actions in four focus areas:
- delivering person-centred, connected and integrated care
- effective delivery of healthcare to address growing population health needs
- living healthy and well in our local communities
- responsive holistic healthcare that meets the specific needs of vulnerable groups including but not limited to:
- older people including frail older people
- children
- young people
- people with mental illness
- people with substance use disorder
- people with disabilities
- Aboriginal and Torres Strait Islander peoples
- culturally and linguistically diverse communities (CALD).
Useful links
Essential Contacts
