Manager Milestone Micro Skills
What is:
Key information on how Metro North Health operates.
Show What is:
[micro-skills-what-is]
How to:
Practical advice on how to model and act, that promotes good management and the values of Metro North Health.
Show How to:
| Topic | Skill group |
|---|---|
| Act with Integrity and Trust |
|
| Balance Work and Life |
|
| Be Action Oriented Effective leaders take action and get results |
|
| Be Approachable |
|
| Be Assertive |
|
| Be Determined |
|
| Be Patient |
|
| Build An Effective Team |
|
| Conduct a "Have Your Say" team debrief |
|
| Deal With Uncertainty |
|
| Dealing with Challenging Behaviour |
|
| Delegate Getting work done through others |
|
| Deliver Constructive Feedback |
|
| Demonstrate Compassion |
|
| Demonstrate Confidence |
|
| Demonstrate Fairness |
|
| Develop Staff |
|
| Give Directions to Staff |
|
| Give Information |
|
| Handle Mistakes |
|
| Have a Wellbeing Conversation |
|
| Interpret a "Have your say" Report |
|
| Listen |
|
| Maintain Your Composure |
|
| Make Good Decisions |
|
| Make Timely Decisions |
|
| Manage a Privacy Breach |
|
| Manage Conflict |
|
| Manage Expectations |
|
| Manage Stress |
|
| Manage with Vision and Purpose Inspiring your staff to achieve a vision |
|
| Manage Your Time |
|
| Motivate people |
|
| Negotiate |
|
| Organise Your Work |
|
| Plan |
|
| Present to Senior Managers |
|
| Set and Measure Goals |
|
| Set Priorities |
|
| Show You Care About Staff |
|
| Solve Problems |
|
| Stand Up and Be Counted |
|
| Support an Employee Who is Bereaved and Grieving |
|
| Take Charge |
|
| Take Minutes in a Meeting |
|
These documents were based on material developed by Centre for Leadership Excellence, Clinical Excellence Queensland, and the Korn Ferry Lominger Framework.