What is: QSuper Income Protection

Helping employees get back to work after an injury

Managers have a role to play in helping employees return to work after a serious injury or illness. You need to guide employees through the process of accessing income protection insurance, maintain contact while they’re off work and actively support their return to work.

What’s income protection insurance?

Income protection insurance pays a weekly benefit for a specified time if an employee’s unable to work because of an injury or illness.

What do I need to do?

Make sure you understand the process for accessing QSuper and your obligations as a manager. Refer to the QSuper Income Protection Factsheet.

Before an employee takes leave

Let the worker know they have to provide a medical certificate for the time off. If they go on leave without a current medical certificate, their leave will be considered not approved and QSuper must be notified as soon as possible.
Make sure they complete a leave form in my
Help the worker access the QSuper Income Protection Benefit Guide if necessary.

While an employee is on leave

Forward medical certificates to the relevant Rehabilitation and Return to Work Coordinator (RRTWC).
Submit leave forms and AVACs for the injured workers through myHR.
Keep in regular contact with the injured worker while they’re on leave.

When an employee returns to work

If the worker has accessed QSuper Income Protection insurance, they’ll need a clearance medical certificate before returning to normal duties.
When the worker’s ready to return to work, contact the Rehabilitation and Return to Work Co-ordinator to discuss the process and to get the documents required.
Accommodate the worker’s return, taking account of the needs in your work area. Note: there’s no obligation to provide ‘suitable duties’ as you do for workers returning on WorkCover.
Keep in touch with the worker and monitor their progress.