Staff Psychology Service

Finding the best way to support you

Recognising the link between positive organisational culture and patient safety, Metro North Health has a strategic imperative to address ‘our people’s wellbeing’ through new and current programs. Ensuring and enhancing our staff’s wellbeing is a priority at Metro North. Our dedicated staff psychologists collaborate within a comprehensive support network, including Peer Responders and the Employee Assistance Program offered by TELUS Health. Our team delivers confidential psychological support pathways and consultations to both individuals and teams, ensuring comprehensive care and fostering a supportive work environment.

Why speak to a psychologist?

Engaging with a psychologist can be highly beneficial for both individuals and teams. Psychologists offer practical strategies designed to optimise potential, enhance resilience and manage distress more effectively in both professional and personal contexts. By working with a psychologist, you and your team can develop the skills required to navigate challenges, improve overall wellbeing and achieve greater success and satisfaction in all areas of life.

What services are available to staff?

Metro North provides a range of services to support staff wellbeing. Individual sessions, focussed on work related concerns, are available via Microsoft Teams and telephone, as well as limited face-to-face opportunities. Additionally, we offer workshops, educational sessions, and team debriefing sessions to promote mental health and resilience in the workplace.

Metro North Staff Psychology Service is dedicated to supporting the well-being, resilience, and performance of individuals and teams. The service is organised into five key focus areas, each designed to address specific needs:

Limited Individual Support Sessions

• Assistance with work-related issues.
• Brief, solution-focused support (up to three sessions).

Trauma Support

• Debriefing for critical incidents and cumulative stress.
• Education and guidance on the Metro North (MN) guidelines and the process of “Hot” debriefing.

Manager Consultation

• Professional support and advice for managers navigating team challenges and dynamics.

Team Interventions

• Facilitation of team formation and team-building activities.
• Identification and resolution of team-related issues.

Psychoeducation Workshops

• Expert-led workshops covering occupational psychology topics, including:
  • Well-being and stress management.
  • Self-care strategies.
  • Psychological safety in the workplace.
  • Psychological first aid techniques.

Please note that the scope of our service is not designed to manage crisis situations. If you are experiencing high distress and require immediate assistance, please contact the Queensland Mental Health Access Line, on 1300 MHCALL (1300 64 22 55).

How can I access staff psychology support?

Our staff psychology support service is available free of charge from 8 am to 4 pm, Monday to Friday. All Metro North employees experiencing work related concerns or distress are eligible for individual support, and managers can arrange group sessions as needed. For more information or to self-refer, call 3647 9673 or email MNStaffPsychology@health.qld.gov.au

What about privacy and confidentiality?

All information gathered as part of our service is stored and managed in accordance with relevant legal requirements. Your personal details will remain confidential and will not be linked to any health or human resource records.