TELUS – Employee Assistance Program
Metro North Hospital and Health Service values you and is dedicated to your health and wellbeing, which is why we have partnered with Employee Assistance Provider (EAP), TELUS to provide you with ongoing, 24/7 support.
TELUS Health services are available to not only you but direct family members as well, with the program offering confidential counselling and support to address a range of personal and professional challenges. From managing stress and work-life balance to navigating career transitions and improving mental health, you’ll receive a care plan that suits your unique needs.
Metro North employees can reach out for help, browse online wellbeing resources, and explore information on the improved TELUS Health One platform. Once you sign in to TELUS Health One, you’ll have easy-to-access support on a whole range of wellbeing topics, both inside and outside of work, including mental health, physical health and fitness, family life, work issues and money matters’.
TELUS also offers dedicated Aboriginal and/or Torres Strait Islander support with face-to-face and telephone counselling available with a clinician who identifies as a First Nations person – more information.
TELUS Health can help with:
LIFE
different life stages, change, grief and loss
BODY
exercise, fitness, sleep, nutrition, and healthy habits
MONEY
budgets, debt, saving and retirement planning
RELATIONSHIPS
work relationships, partner relationships and friendships
WORK
from better work-life balance to enhancing performance
FAMILY
parenting, elder care, family violence, extended and blended families
MIND
from managing stress to mental health
Getting started with TELUS Health is easy.
- Download the TELUS Health One app or visit one.telushealth.com
- Enter your company details.
ID: MNHHS
Token: MNHHS01
Contact TELUS Health any time, 24/7, for support:
Connect online: one.telushealth.com or by mobile.
Health and Wellbeing Calendar
Did you know that TELUS have a Health and Wellbeing Calendar with free webinars each month as part of their Wellbeing Calendar.
The TELUS wellbeing calendar supports your wellbeing planning by offering a look ahead to a full year of themed content. It contains important events to observe and suggests additional workshops and webinars that can help strengthen your employees’ total wellbeing.
We encourage you to come back to the calendar often: every month, links to the Heartbeat Newsletter will be added to the calendar.
Explore the 2025 Wellbeing Calendar today.
Resources
If you have any complaints regarding TELUS Health services, please fill out the client complaint consent form. This will allow us to follow up on the feedback, provided you give your authorisation for us to share this information with TELUS Health.