Staff Extranet / Culture, engagement and wellbeing / Values in Action / Teamwork
Teamwork2026-02-19T15:31:28+10:00

Teamwork

We collaborate and value each other’s expertise, fostering a spirit of belonging where everyone feels valued and embraced as an essential part of our shared journey.

What is teamwork

Teamwork at Metro North Health is about more than cooperation. It’s about connection, collaboration, and belonging. Across our diverse facilities and services, we know that the best outcomes happen when people feel valued, trusted, and supported to contribute their strengths.

Whether in clinical care, support services, or leadership, teamwork is the thread that connects us and enables safe, high-quality care and positive workplace experiences.

During the 2025 Have Your Say Survey, staff selected the following definition as the one that best reflects what teamwork means at Metro North Health:

“We collaborate and value each other’s expertise, fostering a spirit of belonging where everyone feels valued and embraced as an essential part of our shared journey.”

This shared understanding guides how we work together and support one another every day.

How we bring teamwork to life at Metro North Health

Teamwork is reflected in how we collaborate, communicate, support one another, and work towards shared goals.

The examples below illustrate how teamwork often shows up in everyday work across Metro North Health.

Teamwork can be seen through everyday actions and choices that build trust, connection, and shared purpose.

This can include:

  1. Collaborating to achieve shared goals
  • Working cooperatively and respecting different strengths and roles
  • Communicating clearly, proactively, and supportively
  • Sharing information to support collective understanding and decision-making
  1. Building trust, connection, and psychological safety
  • Creating environments where people feel safe to contribute, ask questions, and challenge ideas respectfully
  • Showing appreciation for others’ efforts and celebrating shared successes
  • Offering help when colleagues are stretched or experiencing difficulty
  1. Contributing to a positive and inclusive team culture
  • Welcoming diverse perspectives and encouraging participation
  • Approaching conflict with curiosity and respect
  • Fostering a sense of belonging where everyone feels valued and included

Strong teamwork is often visible through small, consistent actions that support connection, collaboration, and shared outcomes.

Across Metro North Health, this may include examples such as:

In day-to-day work

  • Sharing information openly so others can do their best work
  • Asking for help early and offering help freely
  • Valuing colleagues’ expertise, contributions, and diverse strengths
  • Being reliable and following through on commitments
  • Communicating respectfully and with a solutions focus
  • Approaching disagreement with curiosity rather than defensiveness

Within teams

  • Setting shared goals, expectations, and ways of working together
  • Creating space for all team members to contribute ideas and raise concerns
  • Reviewing progress collectively and celebrating team achievements
  • Using tools such as team charters to support alignment and connection
  • Distributing workload fairly and adjusting when pressures change
  • Encouraging psychologically safe conversations where issues can be raised without blame

In patient and community care

  • Coordinating care effectively across disciplines for a seamless patient experience
  • Sharing information clearly and consistently to support safe, high-quality care
  • Including patients and families as active partners in care
  • Collaborating with community partners to improve equity and access
  • Working together to minimise delays, duplication, and confusion
  • Ensuring handovers are thorough, respectful, and patient-centred

Metro North Health brings together many facilities, services, and multidisciplinary teams. Strong teamwork helps us work towards shared goals while delivering excellent patient care and fostering a positive, inclusive workplace culture.

Metro North Health supports teamwork through initiatives such as:

  1. Health equity in action

    The Health Equity Strategy supports co-design of inclusive, culturally safe care, strengthening trust and shared accountability.

  2. Collaborative culture

    The Aboriginal and Torres Strait Islander Cultural Capability Framework provides guiding principles that support strong respectful teamwork.

  3. Flexible collaboration

    Flexible working arrangements help teams stay connected and balance professional and personal commitments.

  4. Wellbeing through connection

    R U OK? conversations and the Peer Responder Program support staff to check in with one another and build supportive relationships.

  5. Leadership development

    The Metro North Leadership Program supports managers to lead collaborative, high-functioning teams through change.

  6. Coaching mindset

    A culture of coaching supports reflective conversations, shared learning, and strengths-based feedback.

  7. Performance development plans (PDPs):

    PDPs support reflection on individual contributions and identify supports that help teams succeed together.

  8. Celebrating shared success

    Staff Excellence Awards recognise team achievements and collective impact.

  9. Fun and connection

    Social events and team activities foster connection, joy and a sense of belonging across the organisation.

  10. Team-based development

    Workshops, training, and team activities support shared purpose, alignment, and strong working relationships.

Teamwork in action

Every day across Metro North, teamwork drives innovation, connection and better care and outcomes for our patients and communities. From cross-disciplinary collaboration to peer support, it’s the strength of our teams that sets us apart.

Supporting tools and resources

Activities and development opportunities

Additional information

Promotional material

Supporting documents

Staff support

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Last updated 19 February 2026
© The State of Queensland (Metro North Health) 2026